Privacy Policy

1. Scope of this policy

This policy applies to personal information we handle through More Sigma’s website and landing pages, Meta lead forms, website or CRM forms, telephone and email enquiries, consultations, and our buyer’s agency services.

“Personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address and telephone number;
• Your location or preferred property market;
• Information you choose to provide about your property goals, buying requirements, investment objectives or circumstances;
• Details contained in correspondence, consultation requests and other communications with us;
• Lead information submitted through Meta lead forms, website forms or forms connected to our customer relationship management systems, including GoHighLevel where used; and
• Technical or usage information that may be generated when you use our websites, such as browser, device, referral and page-interaction information, where such technologies are enabled.

We do not ask you to provide more information than is reasonably necessary for the relevant enquiry or service. Please avoid sending sensitive personal information unless it is necessary and we have requested it or its collection is otherwise permitted by law.

3. How we collect personal information

We generally collect personal information directly from you when you:

• Submit an enquiry or contact form;
• Submit a lead form on Facebook, Instagram or another Meta service;
• Request or book a consultation;
• Contact us by phone, email or another communication channel; or
• Engage us or communicate with us about our services.

We may also receive information from service providers or platforms you use to communicate with us, where permitted by law and consistent with the relevant platform settings and notices.

4. How we use personal information

We may use personal information for purposes including:

• Responding to enquiries and consultation requests;
• Understanding your property requirements and goals;
• Providing, administering and improving our buyer’s agency services;
• Communicating with prospective and existing clients;
• Maintaining business records and managing client relationships;
• Operating, securing and improving our websites, landing pages and forms;
• Measuring the effectiveness of our communications and advertising, where applicable;
• Sending service information or marketing communications where permitted; and
• Complying with legal, regulatory, insurance, accounting or dispute-resolution requirements.

We may also use information for another purpose where you have consented or where the use is otherwise authorised or required by law.

5. When we may disclose personal information

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to providers that support our:

• Website and landing-page hosting;
• Customer relationship management and form processing;
• Email, telephone and other communications;
• Digital advertising and lead-generation activities;
• IT, security, analytics, professional advice and business administration.

For example, information submitted through Meta lead forms is processed through Meta’s platform, and information submitted through our website or CRM forms may be processed by the systems we use to receive and manage enquiries.

We may also disclose information if required or authorised by law, or with your consent. We do not sell personal information as a standalone business activity.

6. Marketing communications and opting out

Where permitted by applicable privacy and marketing laws, we may use your contact details to send information about More Sigma’s services or property-related content that may be relevant to your enquiry. This may include email, telephone or SMS communications where appropriate.

You can ask us to stop sending marketing communications at any time by using an unsubscribe facility provided in the communication, replying with an opt-out request where appropriate, or contacting us at mohanreddy@moresigma.com.au. We will action valid opt-out requests within a reasonable period and in accordance with applicable law, including applicable requirements under the Privacy Act 1988 (Cth), Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth), where relevant.

Operational or service communications that are necessary to manage an active enquiry or client relationship may still be sent where appropriate.

7. Website data, cookies and similar technologies

Our websites and landing pages may use standard technical features, cookies or similar technologies provided by our website, hosting, form, analytics or advertising services. Where enabled, these technologies may collect information such as device and browser details, referring pages, pages visited and interactions with the site.

We may use this information to operate and secure the site, understand how it is used, improve user experience and, where applicable, measure advertising or campaign performance.

You can control many cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

8. Overseas processing or disclosure

Some third-party technology and service providers used in connection with our websites, forms, communications or advertising may operate infrastructure or process information outside Australia. The countries involved can vary depending on the provider and its current infrastructure.

Where the Australian Privacy Principles apply to an overseas disclosure by us, we will take the steps required of us under applicable Australian privacy law. If we become aware that personal information is likely to be disclosed to recipients in particular overseas countries and it is practicable to identify those countries, we will update this policy or the relevant collection notice accordingly.

9. Security and retention

We take reasonable steps appropriate to our operations to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or to meet legal and regulatory requirements. When personal information is no longer required and we are legally permitted to do so, we take reasonable steps to delete, destroy or de-identify it.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Anonymity and pseudonyms

Where practicable, you may interact with us without identifying yourself or by using a pseudonym. However, we may need your correct identity and contact details where they are reasonably necessary to respond to an enquiry, arrange a consultation, provide buyer’s agency services, verify instructions, enter into an agreement, or meet legal or regulatory requirements.

11. Access to and correction of your information

You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request. We will respond within a reasonable period and in accordance with applicable law. If an exception permits us to refuse access or correction, we will handle the request as required by law.

12. Privacy enquiries and complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below and provide enough information for us to understand the issue.

We will consider the matter and respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint. You can find information about privacy complaints at oaic.gov.au/privacy/privacy-complaints.

13. Third-party websites and platforms

Our website or communications may link to third-party websites, social networks or other platforms. Those services have their own privacy practices and policies. We recommend reviewing the privacy information provided by those third parties before providing personal information to them.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, information-handling practices or legal obligations change. The current version will be published on our website and will show the date it was last updated.

15. Contact us

For privacy questions, access or correction requests, marketing opt-outs, or privacy complaints, please contact:

This page is intended to describe More Sigma’s privacy practices in clear language. It should be reviewed whenever the business changes the information it collects, the platforms or providers it uses, or the way it handles personal information.